Privacy Policy

Introduction

The Timeless Collective Pte Ltd ("we", "us", or "our") operates software products and services. This Privacy Policy explains how we collect, use, and protect your personal information when you use our websites and services.

We are committed to protecting your privacy and handling your data with transparency and care.

Information We Collect

We may collect the following types of information:

• Account information: Name, email address, and other details you provide when creating an account or contacting us.
• Usage data: Information about how you interact with our services, including pages visited, features used, and actions taken.
• Device information: Browser type, operating system, and device identifiers.
• Payment information: If you make a purchase, billing is processed through Shopify's billing system via your Shopify account. We do not collect, store, or have access to your payment card details. Your payment information is subject to Shopify's Privacy Policy.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your enquiries and provide customer support
• Send important notices, such as updates to our terms or policies
• Analyse usage patterns to improve our products
• Protect against fraud and unauthorised access

Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: Trusted third parties who assist us in operating our services, including Shopify for billing and payment processing.
• Legal requirements: When required by law or to protect our rights, safety, or property.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. When you delete your account, we will delete or anonymise your personal data within a reasonable timeframe, unless we are legally required to retain it.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Objection to certain processing
• Data portability

To exercise these rights, please contact us using the details below.

Cookies

Our services may use cookies and similar technologies to enhance your experience, analyse usage, and remember your preferences. You can control cookie settings through your browser.

Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

The Timeless Collective Pte Ltd
Singapore
Email: [email protected]